DBC Foodservice streamlines customer service
Published:  12 September, 2011

UK Food wholesale business DBC Foodservice has opened a new customer service centre to help consolidate and streamline its ordering service.

Based at its Rotherham depot, the new centre will deal with all issues related to orders, product queries and delivery logistics for its customers, which includes the Gourmet Burger Kitchen.

Managing director Chris Horne said: “Customer service is at the heart of DBC. This new customer service centre, based in the centre of the UK, enables us to provide an even more efficient service to all our customers.

“Every single member of our new customer service team was chosen for their self motivation and excellent customer-focused approach. The team then underwent an extensive training programme to ensure they understood every part of DBC’s business and supply process, from food sourcing and preparation to order taking and processing and ultimately delivery to customers’ doors. This ensures our new customer service team is able to adopt the knowledgeable and personal approach that DBC is known for.”

The streamlining of the customer service process follows a revamp of the company’s website.

>DBC launches new website

>DBC appoints new sales director